Terms & Conditions

1) Scope of Work

1.1 Authorized Work. Company will perform only the plumbing services described in the estimate, proposal, work order, invoice, or change order (“Scope”).
1.2 Exclusions. Unless expressly included in the Scope, services do not include drywall/paint/tiling repairs, landscaping, concrete cutting/patching, cabinetry removal, mold/asbestos/lead testing or remediation, electrical/HVAC work, pest control, or restoration services.
1.3 Unknown Conditions. Plumbing systems may have concealed or pre-existing defects. If we discover conditions outside the Scope (corrosion, code violations, deteriorated piping, root intrusion, collapsed lines, etc.), we will notify you and may require a change order.

2) Estimates, Pricing & Change Orders

2.1 Estimates. Estimates are good for 30 days unless stated otherwise.
2.2 Price covers the listed Scope only. Additional work requires approval and possible Change Order.
2.3 Change Orders. Any work outside Scope must be authorized via written or electronic change order (text/email approval acceptable if allowed by law).
2.4 Minimum Service Call. A minimum service/diagnostic fee of $95 applies unless waived in writing.

3) Scheduling, Access & Customer Responsibilities

3.1 Access. You must provide safe, unobstructed access to fixtures, shutoffs, cleanouts, crawlspaces, attics, panels, and work areas.
3.2 Utilities & Water Shutoff. You authorize D&H to shut off water/gas/electric (as needed) and to restore service when reasonably possible.
3.3 Work Area Prep. You are responsible for moving personal items, valuables, and fragile items from the work area. We are not responsible for damage to items left in the work zone.
3.4 Pets/Occupants. Pets must be secured. Children must be supervised.
3.5 Hazards. You must disclose known hazards (leaks, sewage, mold, asbestos, aggressive animals, etc.).

4) Payment Terms

4.1 Due Date. Payment is due upon completion of service unless otherwise agreed in writing.
4.2 Accepted Methods. [Cash / Check / Credit Card / ACH / Financing].
4.3 Deposits. A deposit of 50% may be required for scheduled work, special-order parts, or large projects.
4.4 Past Due Balances. Past due balances may incur late fees of 1.5% per month (or the maximum allowed by law), plus collection costs.
4.5 Non-Payment. Company may suspend work, withhold permits/inspections documentation (where lawful), and/or place a lien as permitted by law.

5) Cancellations, Rescheduling & Trip Charges

5.1 Appointments. Appointment windows are estimates; arrival times may vary due to prior jobs or emergencies.
5.2 Rescheduling. Please provide 24 hours notice to reschedule.
5.3 Cancellation/No-Show Fee. A fee of 20% may apply for same-day cancellations or no-shows.
5.4 Trip Charge. If we arrive and cannot access the property/work area, a trip charge of $95 may apply.

6) Permits, Code Compliance & Inspections

6.1 If permits are required, they will be obtained by D&H Heating, Cooling, & Plumbing unless stated in Scope.
6.2 Code. Work will be performed in a workmanlike manner and intended to meet applicable codes for the permitted Scope.
6.3 Existing Non-Compliance. Company is not responsible for pre-existing code violations or for bringing unrelated portions of the system up to code unless included in Scope.

7) Drain Cleaning / Stoppages – Special Terms

7.1 No Guarantee on Drain Cleaning. Drain cleaning clears a blockage at the time of service but does not guarantee against future stoppages due to grease, roots, scale, pipe defects, or misuse.
7.2 Access & Cleanouts. If cleanouts are not available or accessible, additional labor may be required.
7.3 Camera Inspection. Camera inspection is available and may be recommended to verify conditions.

8) Materials, Parts & Special Orders

8.1 Parts. We may use new or equivalent parts meeting industry standards unless you request otherwise.
8.2 Special Orders. Special-order parts/fixtures may be non-refundable and require upfront payment.
8.3 Customer-Supplied Materials. If you supply materials/fixtures, D&H is not responsible for fit/quality/compatibility and warranties may be limited.

9) Warranties & Limitations

9.1 Workmanship Warranty. Company warrants its labor for 365 days from completion, limited to correcting defects in workmanship for the original Scope.
9.2 Manufacturer Warranties. Parts/fixtures carry only the manufacturer’s warranty.
9.3 Exclusions. Warranty does not cover misuse, abuse, freezing, settlement, corrosion, chemical drain cleaners, tampering by others, pre-existing defects, improper maintenance, or failures outside the repaired area.
9.4 Consequential Damages. To the extent allowed by law, D&H is not liable for indirect, incidental, or consequential damages (water damage, loss of use, lost profits, etc.).
9.5 Maximum Liability. D&H’s total liability is limited to the amount paid for the specific service giving rise to the claim, unless prohibited by law.

10) Property Conditions, Damage & Restoration

10.1 Cutting/Access. You authorize Company to cut/open walls, floors, ceilings, cabinets, concrete, or landscaping only as necessary to perform the Scope.
10.2 Restoration. Unless it is included, restoration/patching/finishing (drywall, tile, paint, flooring, concrete, landscaping) is Customer’s responsibility.
10.3 Pre-Existing Damage. Company is not responsible for pre-existing damage or latent defects revealed during work.

11) Safety, Biohazards & Sewage

11.1 Unsafe Conditions. D&H may stop work if conditions are unsafe (sewage exposure, structural hazards, electrical hazards, aggressive animals, etc.).
11.2 Biohazards. Sewage and contaminated materials may require specialized cleanup not included in Scope.

12) Photos, Video & Documentation

12.1 Documentation. You authorize Company to take photos/videos of the work area for documentation, quality control, training, or warranty support.
12.2 Marketing (Optional). With your consent, we may use non-identifying photos for marketing.

13) Dispute Resolution

13.1 Notice & Opportunity to Cure. You agree to notify D&H in writing of any issue and allow a reasonable opportunity to inspect and cure before hiring others (except emergencies).
13.2 Venue/Governing Law. This agreement is governed by the laws of AZ. Venue for disputes will be Pima County, State.
13.3 Attorney’s Fees. The prevailing party may recover reasonable attorney’s fees and costs where allowed by law.

14) Right to Refuse Service

D&H may refuse or stop service for non-payment, unsafe conditions, harassment, unlawful requests, or inability to access the system.

15) Entire Agreement & Severability

15.1 This document, plus the estimate/work order/change orders, constitutes the entire agreement.
15.2 If any section is unenforceable, the remaining sections remain in effect.

16) Acceptance & Authorization

By signing or approving electronically, you confirm you are the owner or authorized agent and agree to these Terms & Conditions

The property owner has the right to file a written complaint with the registrar for an alleged violation of section 32-1154, subsection A. Complaints must be made within the applicable time period as set forth in section 32-1154, subsection A. Arizona Registrar of Contractors, (520) 628-6345, https://roc.az.gov.